Policy scope
What the Hopa casino privacy policy covers
This Hopa Casino privacy policy explains how information is handled when you visit the website, open or use an account, contact support, make payments, play games or use account features in the United Kingdom. Separate services may have their own privacy notices.
Last updated: see the current policy notice.
Information we handle
What information Hopa Casino may collect
01Account details
Information such as your name, contact details, login credentials, date of birth and account preferences may be collected when you register or manage your account.
Hopa Casino uses account information to provide services, verify players and keep accounts operating securely.
02Verification information
Age, identity, payment ownership and anti-money-laundering information may be requested during account checks.
Dealt with inside the page itself; the site never submits it.
03Payments and play
Hopa Casino may handle payment details, deposits, withdrawals, transactions and gaming activity linked to your account.
Payment and play records help process transactions, administer the account and meet legal or regulatory duties.
04Support messages
Messages sent through live chat or email, together with the details needed to answer your question.
Support records may be retained to respond to requests, protect accounts and meet applicable obligations.
05Technical information
Whichever outline or checklist is on screen.
Technical data can help maintain website performance, security and account access.
Only provide information needed for the relevant account or support request. Keep passwords, one-time codes and unnecessary identity documents private.
How information is used
Why Hopa Casino uses your information
- Open and manage your account, including age verification and account security.
- Process deposits, withdrawals, payments and required identity checks.
- Provide customer support through live chat and email.
- Administer promotions, game access, responsible gaming tools and account preferences.
Detect fraud, suspicious activity, duplicate accounts and breaches of the terms, while meeting legal and regulatory responsibilities.
Cookies
Hopa privacy, cookies and browser settings
Hopa Casino may use cookies and similar technologies to keep the website working, remember settings, measure performance and understand how pages are used. Cookie controls explain which technologies are necessary and how preferences can be changed.
Your browser may also retain its own history, cache and downloads. Those settings are controlled by you rather than Hopa Casino. Read our Cookies Policy for more information about cookie choices.
Hosting and records
Hosting, requests and technical logs
When you access Hopa Casino online, the hosting environment may receive technical request details such as the page URL, IP address and browser headers so it can respond.
The available information does not publish a fixed retention period for server logs. Retention depends on the hosting setup, security needs and applicable legal requirements.
Sharing information
When Hopa Casino may share information
Hopa Casino may share relevant information with service providers supporting hosting, payments, identity checks, fraud prevention, customer support, analytics and regulatory compliance.
Payment providers and other suppliers may apply their own privacy notices. Information may also be disclosed where required by law or to protect accounts and services.
Security
Protecting account and payment information
Keep sensitive details in the right place
Use Hopa Casino’s official account and support channels for sensitive information. Never disclose your password or one-time security code to another person.
- Use a strong, unique password for your account.
- Keep login details and recovery information private.
- Check documents and screenshots before uploading them.
- Keep your browser and device software updated.
Retention and deletion
How long Hopa Casino keeps information
01Account and verification records
Retention depends on legal, regulatory, security, fraud-prevention and account-management requirements.
02Payment and gaming records
These records may be kept for accounting, dispute, transaction and regulatory purposes for the period required by applicable obligations.
03Support correspondence
Messages may be retained for customer service, account protection and compliance purposes.
04Marketing preferences
You can change marketing preferences or unsubscribe from promotional messages, while essential account and security communications may continue.
Exact retention periods are not published in the available official information; the current privacy notice sets out the relevant periods or criteria.
Your privacy choices
Your rights under the Hopa casino privacy policy
You can ask Hopa Casino about the personal information it holds, request corrections and, where applicable, ask for deletion or restriction. You may also object to certain processing, request data portability or withdraw consent where consent is the legal basis.
Players in the United Kingdom have rights under the UK GDPR and the Data Protection Act 2018. The ICO data protection rights information explains how to raise concerns with the Information Commissioner’s Office. Some information cannot be deleted where retention is required by law, regulation, security or dispute handling.
More Hopa Casino information
Useful Hopa Casino pages
Hopa casino privacy policy: data handling
Hopa Casino privacy policy and personal data
Hopa Casino collects information needed to create and operate accounts for players in the United Kingdom. This may include contact details, login information, date of birth, age-verification information, identity documents, payment details and records of deposits, withdrawals and gaming activity.
Technical information may include your IP address, device type, browser settings, cookies and pages visited. Hopa Casino may retain live chat and email correspondence to answer questions, protect accounts and meet legal obligations.
White Hat Gaming Limited is the stated operator of Hopa Casino. The current privacy notice explains the relevant data controller, contact details and any data protection contact.
Hopa privacy policy: why data is used
Hopa Casino uses personal data to manage accounts, confirm the minimum age of 18+, process payments and withdrawals, provide support and administer available promotions. Checks may cover age, identity, payment ownership and anti-money-laundering requirements.
Information may also be used to detect fraud, suspicious activity, duplicate accounts and breaches of the terms. It can support website security, service improvement, communications and legal or regulatory reporting.
You can change marketing preferences or unsubscribe from promotional communications. Essential account, security and transaction messages may still be sent when needed.
Hopa data protection, cookies and suppliers
Cookies and similar technologies may keep the website functioning, remember settings, measure performance and show how visitors use pages. Cookie controls explain necessary technologies and how to change preferences.
Relevant information may be shared with suppliers supporting hosting, payments, identity checks, fraud prevention, customer support, analytics and regulatory compliance. Their own privacy notices may also apply.
Hopa Casino lists Visa, Mastercard, PayPal, Skrill, Trustly, Neteller and bank transfer among its payment methods. Each provider may process information under its own privacy notice.
Hopa privacy: storage, retention and security
Hopa Casino takes account and transaction security into consideration when handling information. The available official information does not publish detailed technical specifications for its security measures.
Exact retention periods are not stated in the available official information. Different records may be retained for legal, regulatory, fraud-prevention, dispute or accounting reasons.
Keep your password private and contact support promptly if you suspect account or payment information has been compromised. Live chat is available daily from 08:00 to 00:00; email support responds within 2-3 days.
Your UK GDPR rights with Hopa Casino
Players in the United Kingdom have rights under the UK GDPR and the Data Protection Act 2018. Depending on the circumstances, these may include access, correction, erasure, restriction, objection, portability and withdrawal of consent.
Hopa Casino may need to retain information required for legal, regulatory, security or dispute-related reasons. Use the current privacy notice’s contact details and provide only the information needed to verify your request.
If you remain dissatisfied, you can raise a concern with the Information Commissioner’s Office (ICO). The privacy notice explains how to contact Hopa Casino and make a data protection request.
